Customer Service Representative

3 hours ago


Reston, Virginia, United States Onward Search Full time

Onward Search is a specialized staffing and talent solutions company that connects professionals with top jobs at leading brands across the nation. We're looking to hire a Customer Service Representative for a banking and financial services company. This role is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced environment.

You'll join the Customer Service team to provide top-notch support and accurate information regarding depositor accounts and financial products. This is a 6-month Contract opportunity. The role is located in Salt Lake City, Utah, and is fully on-site.

Customer Service Representative Responsibilities:

  • Respond to customer inquiries and provide accurate information on deposit products and services.
  • Perform timely follow-ups on account inquiries and maintain existing accounts in compliance with servicing guidelines.
  • Research, analyze, verify, and reconcile account information to ensure accuracy and efficiency.
  • Document interactions clearly and update database systems to ensure seamless communication.
  • Escalate exceptional service reports and complaints as needed to ensure customer satisfaction.

Customer Service Representative Requirements:

  • High School Diploma or equivalent.
  • Some banking or customer service experience preferred.
  • Strong knowledge of business processes and departmental systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Word and Excel.
  • Excellent oral and written communication skills.
  • Strong data entry skills and attention to detail.
  • Proven ability to work independently with minimal supervision.

Perks & Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week, and the length of the assignment must be a minimum of 10 weeks.

To learn more about this Customer Service Representative opportunity, apply now. Our recruitment team will reach out to guide you through the interview process and advocate on your behalf.



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