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Customer Service Representative

2 months ago

Reston, Virginia, United States Apt Full time
{"title": "Customer Service Representative", "description": "At Apt, we are seeking a skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.

Responsibilities:

* Respond to customer inquiries and resolve issues in a professional and courteous manner
* Utilize software and databases to access customer information and resolve issues
* Collaborate with other team members to achieve customer satisfaction and resolve complex issues
* Participate in training and development opportunities to improve customer service skills

Requirements:

* High school diploma or equivalent
* Prior call center experience
* Excellent customer service and communication skills
* Proficiency with computers and CRM software
* Ability to work in a fast-paced environment and adapt to changing situations

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "company": "Apt", "location": "Birmingham, AL"}