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Customer Service Representative

2 months ago

Reston, Virginia, United States Russell Tobin Full time

Job Opportunity: Customer Service Representative

Position: Consumer Services Representative

Location: Remote (Local Candidates Only)

Job Description: As a Consumer Services Representative, you will provide high-quality support and problem resolution through multiple channels, including telephonic, chat, email, and US mail. Your role is crucial in enhancing the customer experience and protecting Retail revenues.

Key Responsibilities:

  • Assist customers with service and support issues via various channels.
  • Resolve problems using department tools, resources, and expertise, ensuring increased customer satisfaction and retention.
  • Act as a positive role model, demonstrating continuous performance improvement and solid business skills.
  • Meet productivity, revenue generation, and quality levels.
  • Use courteous and professional language, working effectively in a team environment.

Qualifications:

  • Preferred High School Diploma or equivalent; not required but necessary for permanent conversion.
  • Ability to produce quality written correspondence.
  • Basic math skills and intermediate PC knowledge.
  • Proficient with Windows operating systems, Microsoft Office, and internet browsers.
  • Commitment to resolving customer issues on the first contact.
  • Strong English comprehension and grammar.

Preferred Experience:

  • Previous experience in a customer service role.
  • Experience in Retail stores or field settings is a plus.

Technical Requirements:

  • Minimum internet speeds of 10 Mbps download and 1 Mbps upload.
  • Must use a wired Ethernet connection (wireless connections are not allowed).
  • Must have a private, distraction-free workspace.
  • Must have a smart phone for multi-factor authentication.
  • Only client-provided hardware should be connected to the computer.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.