Technical Support Specialist

2 weeks ago

Augusta, Maine, United States Syntelligent Full time


Syntelligent Analytic Solutions, LLC is dedicated to providing highly skilled personnel equipped with the necessary expertise and tools to meet our clients' management and technical needs across various sectors, including intelligence, defense, homeland security, and commercial markets.


Our success is rooted in our core values: People First, Integrity and Accountability, Mission Driven, Community Focus, and Team Oriented.



Syntelligent is currently looking for qualified candidates for a position in the Augusta, GA area. We are in search of a Technical Support Specialist who holds an ACTIVE SECRET CLEARANCE and possesses a current CompTIA A+ ce, Network+ ce, or Security+ ce certification (one of these is required).

Key Responsibilities:


Act as the initial point of contact for clients through phone, email, or live chat, providing technical assistance for hardware, systems, sub-systems, and applications.

Assist clients in navigating application menus and may need to remotely access their computers.
Troubleshoot network connectivity challenges while collaborating with remote employees on a corporate network.
Foster and maintain productive relationships with clients, prioritizing their needs.
Propose alternative solutions when appropriate to retain clients' business.
Escalate complex issues to Remote Support Engineering or Field Engineering as necessary.

Required Skills and Experience:
A High School Diploma or equivalent is mandatory.

Security Requirement: Must be a US Citizen and possess a US Government Secret security clearance or have the ability to obtain one prior to employment.

Prior experience in computer technical support is preferred.
Must hold a current CompTIA A+ CE, Network+ CE, or Security+ CE certification.
Certifications such as MCP, Dell, or other industry-recognized credentials are advantageous.
Strong understanding of network troubleshooting, including connectivity issues, IP or TCP/IP address identification, VPN software, and support for remote users.
Familiarity with Active Directory for unlocking and resetting passwords.
Proficient in troubleshooting all Windows Operating Systems.
Ability to resolve email issues, particularly with MS Outlook.
Excellent verbal and written communication skills.
Exceptional customer service skills, with the ability to empathize and effectively resolve client issues.
Willingness to work various shifts, as operations are conducted 24/7/365.

Physical Requirements:

Must be capable of sitting or standing at a desk for extended periods and lifting up to 20 pounds occasionally.


Mental Requirements:
Must be able to multitask and swiftly adapt to changing priorities with minimal notice.


Due to the estimated time of 120 days to secure a Secret clearance, candidates without an active Secret clearance will be considered for future opportunities.

We only accept online applications.


When reviewing candidates' information, we seek the best matches for the position based on the qualifications outlined in the job posting.

If your skills and experience align with an open position, a recruitment services professional or hiring manager may reach out to you.

The anticipated salary range for this position is $20 per hour.

This is not a guarantee of compensation or pay rate; the final pay rate will be determined based on experience, geographic location, and potentially contractual requirements, which may fall outside this range.

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer.

Our policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, or protected veteran status, and we will not discriminate based on disability.

If you are a qualified disabled veteran or individual with a disability and require reasonable accommodation to access our online system, please contact our Human Resources department.

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