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Technical Support Specialist II

2 months ago

Augusta, Maine, United States TalentBurst, Inc. Full time

Job Title:
Technical Support Specialist II

Location:
Remote with occasional onsite presence

Duration:
Long-term contract with potential for extension

Key Competencies:
Hardware and software diagnostics
Excellent customer relations
Proactive and self-driven

Position Overview:

The Technical Support Specialist is proficient in the operation and assistance of Windows-based systems and applications.

This role encompasses a comprehensive array of IT administrative tasks with limited supervision and/or technical assistance.
Responsibilities include uninstalling, repairing, or upgrading software and operating systems.
The Specialist will conduct advanced troubleshooting and resolution through remote assistance.
Coordination with vendors for technical support may be necessary.
Provide support for desktop computing issues.
Implement application updates.
Diagnose and resolve Operating System update issues.
Eliminate unsupported or at-risk software from user systems.
Ensure meticulous documentation of all activities for future reference.
Adhere to quality assurance standards.
Understand the deployment of software patches and upgrades.
Familiarity with remote technology and command execution is essential.
Deliver precise and informative status updates.
Engage in team meetings and collaborative efforts.
Strong verbal and written communication skills are required.

Sub Category:

CORE

Additional Information:
CT Vulnerability Project
Travel is not required.

Minimum Education Requirement:
Associate's Degree