technical support representative

4 weeks ago

Augusta, Maine, United States Spherion Full time
Exciting Opportunity: Technical Support Representative (TSR) at Leading IT and Network Solutions Provider

Attention IT and network professionals Are you passionate about keeping businesses connected and running smoothly? We have an excellent opportunity for you
Our client, a cutting-edge IT and Network Solutions Provider, is seeking a skilled Technical Support Representative (TSR) to join their expert team. As a key player in their support squad, you'll ensure clients' networks and IT systems operate at peak performance.

Responsibilities:
- Providing top-tier remote support for network and IT issues
- Troubleshooting complex problems with firewalls, routers, and switches
- Collaborating with the team to resolve client network and system challenges
- Assisting in setting up and configuring new client networks
- Contributing to improving IT and network support processes

Working hours: 8:00 AM - 5:00 PM

Skills:
- Familiarity with Cisco networking equipment
- Experience with VoIP systems
- Knowledge of cloud services (AWS, Azure, Google Cloud)
- Understanding of virtualization technologies (VMware, Hyper-V)

Education:
Associate

Experience:
1-4 years

Qualifications:
- Associate's degree in IT, Computer Science, or related field
- Network certifications like CompTIA Network+, CCNA, or progress towards them
- 1-4 years of experience in IT and network support

Apply now through our staffing agency to be considered for this exciting role. Let us help you land your dream job in tech support

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Providing top-tier remote support for network and IT issues- Troubleshooting complex problems with firewalls, routers, and switches- Collaborating with the team to resolve client network and system challenges- Assisting in setting up and configuring new client networks- Contributing to improving IT and network support processes

experience

1-4 years

skills

Familiarity with Cisco networking equipment- Experience with VoIP systems- Knowledge of cloud services (AWS, Azure, Google Cloud)- Understanding of virtualization technologies (VMware, Hyper-V)

qualifications

Associate's degree in IT, Computer Science, or related field- Network certifications like CompTIA Network+, CCNA, or progress towards them- 1-4 years of experience in IT and network support

education

Associate

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