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Technical Support Specialist

2 months ago

Augusta, Maine, United States Vantage Point Recruiting Full time
Job Overview

The Technical Support Specialist collaborates with the team to assist internal personnel with their hardware and software requirements in a professional and effective manner.

Contract Type: Long-term, Hybrid Schedule

Key Responsibilities:

  • Execute a comprehensive range of system administration tasks to manage systems and achieve optimal utilization and efficiency.
  • Deliver complete user assistance for the organization's standard application software to fulfill user and organizational needs.
  • Employ remote tools to offer technical support, demonstrating the ability to troubleshoot and accurately diagnose hardware and software challenges related to desktops, laptops, printers, and mobile devices.
  • Exhibit adaptability to transition between various teams as necessary.
  • Assess and test software and hardware products to evaluate their relevance and benefit to organizational operations.
  • Capable of performing tasks that may require lifting a minimum of 50 lbs. and/or physical exertion.
  • Document each interaction clearly and concisely, including troubleshooting steps undertaken.
  • Contribute to and assist in maintaining an extensive knowledge base.
  • Possess an understanding of best practices in customer relations.
  • Show a commitment to accountability in a professional setting.
  • Demonstrate the ability to respond promptly and effectively to communications.
  • Recognize the significance of emotional intelligence in a technical service desk environment.