Technical Operations Specialist
4 days ago
About Ample, Inc.
Ample, Inc. is a pioneering company in the electric vehicle space, developing a revolutionary new way to deliver energy to any electric vehicle. Our team of technologists, designers, and environmental enthusiasts is dedicated to addressing one of the most critical challenges of our time. We are committed to making a significant impact on the world.
About the Role
We are seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for resolving complex technical field escalations and shaping processes and tools to support your team. Your work will directly impact technical issue resolution, continuous operational improvement, and customer experience.
Responsibilities
- Remotely assist the Tier 1 operations team with urgently resolving blocking technical issues encountered in the field.
- Gather all relevant information and clearly document issues and resolutions in detail for root cause analysis.
- Investigate non-blocking technical problems to identify patterns and proactively address them before they become failures.
- Work with the engineering team to understand ongoing technical issues and implement fixes quickly in the field.
- Advocate internally on behalf of the customer to get key issues prioritized and permanently resolved.
- Perform commissioning, testing, and other hands-on work in the field as needed.
Requirements
- Preferred: college degree (BA/BS or Associates), technical or STEM.
- 1-3 years of experience in a technical field; technical troubleshooting experience preferred, experience with robotic systems and/or light programming a plus.
- Tech-savvy: ability to investigate, understand, and resolve issues associated with complex technical products, including robotics and batteries.
- Hands-on: willingness to roll-up your sleeves to help the team solve a technical problem.
- Able to follow detailed technical debugging procedures associated with Ample's technology (Linux/Unix).
- Ability to give and receive clear verbal and written communication.
- A continuous improvement approach, adapting quickly and acting with a strong sense of urgency.
- Can-do attitude, enthusiasm for leadership and growth, comfort with ambiguity, and ability to perform light physical work.
- Experience with electric vehicles a plus.
We are an Equal Opportunity and E-verified Employer and promote cultural diversity.
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