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Technical Operations Specialist

2 months ago

San Francisco, California, United States Airtable Full time
About the Role

Airtable is seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our internal deployment team, you will play a critical role in integrating Airtable into existing systems and expanding internal enterprise use of Airtable.

Key Responsibilities
  • Integration and Deployment
    • Coordinate the intake, prioritization, and execution of Airtable requests from the business.
    • Develop and implement Airtable no-code/low-code solutions to improve internal applications and expand existing applications to enhance functionality and security.
  • Training and Development
    • Develop artifacts and assets to support end users and business champions, including documentation and enablement materials for centrally governed connected apps.
    • Conduct formal training sessions to grow company-wide expertise.
  • Feedback and Improvement
    • Capture, document, and route feedback to product development regarding product functionality and user experience.
    • Identify critical feature gaps preventing the usage of Airtable for specific business workflows.
  • Automation and Integration
    • Design and implement automation to make IT processes repeatable, scalable, and secure.
    • Write standalone code to interface with webhooks, or create API integrations to optimize and connect our SaaS applications with each other and with Airtable.
  • Support and Administration
    • Administer, develop, and support Airtable's corporate-connected applications built on Airtable.
    • Train additional engineers to provide redundancy for support.
    • Implement Airtable's best practices across supported connected applications.
Requirements
  • 8+ years of IT Engineering or hands-on technical operations experience.
  • Solution-oriented: What you build and implement will impact all of Airtable.
  • Experience with administering and developing in and against SaaS, and applications and services, including Google Workspace and Slack.
  • Comfort and familiarity with modern development practices and the development lifecycle with experience using Scrum, Kanban, Lean, or other agile methodologies.
  • 5+ years experience gathering user requirements, developing custom business solutions, and managing distributed systems.
  • 5+ years experience in project management (PMP certification preferred).
  • Demonstrated success working in cross-functional teams and experience liaising between IT and business partners.
  • Aptitude for thinking in systems, navigating complexity, and prioritizing jobs to be done.
  • Exceptional visual, written, and verbal communication skills.
  • Ability to distill complex topics and tradeoff decisions into concise and actionable summaries.
  • Well-versed in database design best practices.
  • Experience writing shell, python, or Javascript code to interface with APIs and set up automation.
  • Strong project management expertise and an ability to set realistic timelines.
  • Highly collaborative team player who adapts when working cross-functionally.
  • Ability to operate in ambiguity.
  • Expansive understanding of the full operation of a Services organization.
About Airtable

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.