Automotive Technical Consultant

1 week ago

San Francisco, California, United States HRU Technical Resources Full time
Job Overview

Position: Automotive Technical Consultant
Location: Remote with Local Travel
Salary: $80,000 - $100,000/year
Employment Type: Direct Hire

What We Are Seeking:

  • Are you an ASE certified technician with a passion for automotive solutions?
  • Do you thrive on resolving intricate vehicle challenges?
  • Are you recognized as the expert in automotive repairs?
  • Are you looking for a role that promotes a healthy work-life balance without weekend commitments?

If you find yourself answering yes to these questions, we have an exciting opportunity for you. We are expanding our client's operations and are in search of a team of automotive specialists who can diagnose complex issues and ensure repairs are completed efficiently. Your daily responsibilities will involve local travel to various dealerships, providing assistance to their technicians in resolving difficult vehicle cases. If you excel at offering technical support, documenting issues, conducting research, and following up on challenging cases, this role could be an excellent match for you.

Key Responsibilities:

  • Evaluate and address technical escalations.
  • Deliver both online and in-person technical support.
  • Facilitate discussions and serve as a subject matter expert.
  • Oversee recall processes, ensure Required Service Updates (RSU) are executed, and follow up to minimize buybacks.
  • Act as the quality feedback intermediary within the team.
  • Consult with dealerships on repair order documentation, service agreements, and facility evaluations.
  • Enhance customer satisfaction and boost 'fixed first visit' rates.
  • Analyze and propose enhancements for repair shop operations, focusing on customer experience.

What We Provide:

  • Full-time position with benefits commencing the first of the month following 30 days of employment.
  • Comprehensive benefits package including Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
  • Hybrid work model: approximately 3 days of fieldwork with local travel and 2 days of remote work weekly, with minimal weekend obligations.
  • Monthly car allowance.
  • Paid standard US holidays and vacation time.

Required Qualifications:

  • 2 to 4 years of automotive experience is essential; current ASE certification is preferred, but previous certification will be considered.
  • Self-motivated, adaptable, and capable of achieving results independently.
  • Willingness to travel locally to dealerships within the assigned area.
  • Proficient in analyzing and documenting vehicle case updates using Microsoft Excel.
  • Strong communication skills to convey technical information effectively.
  • Ability to analyze data and generate custom reports using provided templates.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Capacity to work autonomously and manage a dynamic workload in a fast-paced environment.

Equal Opportunity Employer (including Disability/Veterans)

Company Overview

HRU Technical Resources is a leading Technical Recruiting and Staffing Company. With over 40 years of experience, we have successfully assisted clients and candidates across various industries, including Automotive, Military/Aerospace, Insurance, and Education. We specialize in Engineering, IT, Supervisory, and Technical placements, but our expertise allows us to place a wide range of skill sets and job titles in diverse locations.

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