Technical Support Specialist
4 days ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Cloud Analytics Technologies LLC. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved in a timely and professional manner.
Key Responsibilities:
- Provide first and second-level technical support to customers via phone, email, or chat.
- Manage and resolve technical issues escalated by customers and first-level support teams.
- Communicate with customers to understand and resolve technical issues.
- Monitor shared email inbox and ticket escalations.
- Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide a positive customer experience.
- Analyze trends and produce management reports.
- Assist in the development of training materials for end-users, support call centers, etc.
Requirements:
- Bachelor's degree or equivalent plus 2+ years of work experience in a technical support role.
- Strong technical skills, including knowledge of computer systems, software applications, and networking fundamentals.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
Preferred Qualifications:
- Prior call center or technical support experience.
- Familiarity with HP Quality Center or Application Lifecycle Management.
- Ability to read, understand, and update business requirements.
- Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Cloud Analytics Technologies LLC is an Equal Opportunity Employer
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