Senior Technical Operations Specialist

6 days ago


San Francisco, California, United States MyVest Corporation Full time

About the Role:

We are seeking a highly skilled Technical Operations Specialist to join our team at MyVest Corporation. As a key member of our Client Delivery group, you will play a critical role in providing best-in-class service to our stakeholders, ensuring the smooth integration of new releases, and analyzing reported problems for existing iterations.

Key Responsibilities:

  • Provide resolution and outstanding customer service for Tier 3 support issues on our cloud-based enterprise wealth management platform.
  • Work closely with internal teams, including Engineering, Systems Administration, and QA, to escalate tickets and ensure seamless support.
  • Engage with customers via email and phone to qualify their needs and provide timely resolutions.
  • Monitor systems performance and utilization, generating regular reports for management to inform strategic decisions.
  • Support Engineering and QA in the testing of applications before they go into production.
  • Maintain detailed, accurate logs of all issues via our project management tool.

Requirements:

  • Strong ability to prioritize a high volume of requests and achieve customer-satisfying resolutions quickly.
  • Detail-oriented and able to follow complex processes consistently.
  • Eager to make suggestions and bring new ideas to the table.
  • Highly personable with an ability to communicate complicated technical information in a clear and concise manner.
  • Strong awareness of needs for confidentiality.

Ideal Experience:

  • Experience working as a Tier 3 support engineer for enterprise-scale organizations, including partnering with offshore resources.
  • Hands-on experience with cloud-based systems and a strong working knowledge of Linux, Python, SQL, and Jira.
  • Substantial experience creating automation scripts and supporting DevOps with technologies including Jenkins, GitLab, Docker, and Kubernetes.
  • Have worked in an environment supporting external stakeholders with both high and low levels of technical knowledge.
  • Understanding of the requirements of a highly regulated product and the needs of financial institutions.

Nice to Have:

  • Knowledge of AWS and experience working with B2B SaaS tools in a financial setting.
  • Working with NoSQL databases such as Redis and Cassandra.
  • Eagle Star investment accounting platform.
  • Wealth management industry knowledge.

What We Offer:

  • Competitive base salary range of $163,000 to $181,000, depending on experience and skill set.
  • Annual bonus, long-term incentives, and program-specific stipends.
  • Rich benefits package, including generous medical, dental, and vision insurance premiums, annual professional development stipend, 401(k) match, and more.


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