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Customer Care Associate

2 months ago

Ontario, California, United States Spiralgroup Full time

About Spiral Group
Spiral Group is a well-established importer of automotive components, serving major retailers nationwide for over two decades. Our mission is to simplify the process of upgrading and replacing wheels for our customers.

Position Overview
We are currently seeking enthusiastic and proactive customer service associates to become part of our expanding team. Customer satisfaction is a top priority, and we value individuals who are dedicated to resolving issues and eager to learn. As a key member of our team, you will play a vital role in delivering exceptional service and understanding customer needs.

Your Responsibilities
In this role, you will:

  • Handle incoming customer calls, providing both technical and sales assistance.
  • Process orders, maintain records of customer interactions, and assist with data entry and analysis.
  • Offer tailored recommendations based on customer requirements.
  • Identify customer needs to enhance their overall experience.

Qualifications

  • Strong written and verbal communication skills, with the ability to interact professionally with all levels of management and customers.
  • Prior experience in the automotive field is preferred but not mandatory.
  • A professional demeanor and a positive, solution-oriented mindset.
  • A high school diploma or equivalent is required.
  • Proficiency in computer applications, including Microsoft Office (Excel, Word, Outlook) and web browsers.
  • Fluency in English is essential.

Preferred Attributes

  • A passion for automotive topics and mechanical knowledge.
  • Previous experience in customer support or service roles.
  • Flexibility in scheduling availability.
  • A bachelor’s degree or progress towards one is a plus.

All candidates must provide documentation verifying their eligibility to work in the United States and may be required to undergo a drug test and background screening.