Customer Service Support Specialist
2 weeks ago
Customer Service Support Specialist
Location:
Ontario, CA, US
Company Overview:
Crown Equipment Corporation stands as one of the leading manufacturers in the lift truck industry, providing local assistance on a global scale. With over 15 manufacturing sites and more than 500 retail outlets across 80 countries, we pride ourselves on our extensive sales and service network, ensuring our clients have access to top-quality material handling equipment, fleet management solutions, and comprehensive support services whenever they need.
Position Summary:
The Customer Service Support Specialist plays a crucial role in our operations.
Key Responsibilities:
- Handle incoming inquiries from Crown clients and service technicians.
- Coordinate technician dispatching.
- Record technician payroll hours accurately.
- Manage billing for parts and services.
- Generate daily work orders.
- Maintain organized records and files.
- Provide assistance to other departments as required.
Required Qualifications:
- High school diploma or equivalent.
- Exceptional telephone communication skills.
- Strong organizational, mathematical, and computer proficiency.
- Familiarity with Microsoft Office applications.
- Leadership qualities and technical knowledge are advantageous.
- Ability to handle multiple tasks effectively.
Work Authorization:
Crown will only consider candidates who are legally authorized to work in the United States. This position does not offer sponsorship for work authorization. Individuals requiring temporary visas or sponsorship in the future are not eligible for employment.
Compensation and Benefits:
Crown provides a competitive salary and a comprehensive benefits package for full-time employees, which includes:
- Competitive wages, with a starting pay range of $23.00 to $25.00, based on skills and experience.
- Health, Dental, Vision, and Prescription Drug Plans with company contributions.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan with company matching contributions.
- Company-paid Life and Disability Benefits, along with optional supplemental term life insurance.
- Paid Parental Leave.
- 9 Paid Holidays.
- Accrued Paid Vacation based on tenure and position.
- Paid Sick Leave.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 annually.
- And much more.
Crown is an EO/AA Employer, welcoming applicants from diverse backgrounds, including minorities, females, protected veterans, and individuals with disabilities. We consider all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.
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