Customer Service and Technical Support Expert

2 weeks ago


Ontario, California, United States Oceania International Full time
Job Overview

Oceania International is a leading brand focused on delivering premium gun accessories tailored for firearm enthusiasts and professionals. Our extensive product line features advanced gun scopes, mounts, and essential accessories designed to elevate the shooting experience. We are committed to providing top-notch products alongside exceptional customer service.

Role Responsibilities

The selected candidate will play a vital role in delivering technical assistance and outstanding customer service to our clientele. This position demands a comprehensive understanding of gun accessories, along with the capability to efficiently troubleshoot and resolve technical challenges.

Key Responsibilities

Customer Support:

  • Address customer inquiries through various communication channels in a timely and professional manner.
  • Offer technical guidance on the utilization of Oceania International's products, including gun scopes and mounts.
  • Assist customers in selecting, installing, and troubleshooting products.

Technical Assistance:

  • Identify and resolve technical issues associated with Oceania International's offerings.
  • Collaborate with the technical team to tackle complex customer concerns.
  • Maintain current knowledge of all product lines and their technical specifications.

Documentation and Reporting:

  • Record customer interactions, issues, and resolutions within the support system.
  • Compile reports on recurring issues and customer feedback to enhance products and services.
  • Contribute to the creation of FAQs, user manuals, and support documentation.

Cross-Functional Collaboration:

  • Work alongside sales, marketing, and product development teams to communicate customer insights.
  • Assist in training new team members and share best practices within the support team.
  • Engage in team meetings and provide suggestions for process improvements.

Product Knowledge:

  • Stay updated on the latest trends in gun accessories and the firearms sector.
  • Participate in product training sessions to continually enhance product knowledge.
  • Test new products and features to understand their functionality and potential customer challenges.
Qualifications
  • Bachelor's degree in a relevant field or equivalent experience.
  • A minimum of 2 years of experience in customer support within the gun accessory sector.
  • Strong technical skills with the ability to comprehend and articulate complex product features.
  • Excellent written and verbal communication abilities.
  • Proficiency in customer support software and tools.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Strong problem-solving capabilities and attention to detail.
  • A genuine passion for firearms and gun accessories.
Working Conditions

This role may involve extended periods of sitting, standing, and working on a computer and phone with a headset. Occasional travel may be necessary.

Compensation

This is a full-time position with a competitive hourly rate of $26.00.



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