Client Engagement Specialist
2 weeks ago
Artful Home is a direct-to-consumer brand that showcases artisan-crafted home décor, jewelry, and fashion accessories from around the globe. Our mission is to foster genuine connections in every interaction with customers, artisans, colleagues, and suppliers, enriching lives in the process.
We adhere to our core values of integrity, creativity, excellence, accomplishment, and sustainability in all our business practices.
Position Overview:
The part-time Customer Relations Specialist will manage all aspects of omni-channel customer service, demonstrating outstanding verbal communication skills. This role requires collaboration with team members and a keen attention to detail and problem-solving abilities.
Key Responsibilities:
- Uphold the mission, vision, and values of Artful Home while performing job duties.
- Foster an inclusive environment where all team members feel respected and motivated to contribute.
- Process inbound orders via phone, mail, or web.
- Track orders and provide follow-up as necessary.
- Manage orders from online platforms.
- Address customer inquiries regarding products, services, and online channels.
- Oversee web order reviews and processing.
- Assist in training and onboarding new team members.
- Adhere to guidelines for optimal customer support and experience.
- Develop knowledge of products and services.
- Complete additional duties as assigned.
- Work overtime as required.
Qualifications:
- High school diploma or equivalent is advantageous.
- Previous experience in customer service is preferred.
- Familiarity with Microsoft 365 is a plus.
If you possess these qualifications and seek an opportunity to apply your skills in a supportive environment, we encourage you to submit your resume. Artful Home is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
This position may require a pre-employment background check, which could include verification of criminal records, employment history, and educational credentials.
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