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Auto Body Client Relations Specialist

2 months ago


North Haven, Connecticut, United States Town & County Auto Body Collision Center Full time


POSITION SUMMARY

The Auto Body Customer Service Coordinator at Town & County Auto Body Collision Center is responsible for providing exceptional service to clients. This role emphasizes establishing strong relationships with customers and offering insights on various auto body services, products, and pricing, ensuring a seamless and enjoyable experience that encourages customer loyalty.

COMPENSATION & BENEFITS

This full-time position within the automotive sector offers a competitive salary along with a comprehensive benefits package, which includes a 401K plan, medical and dental insurance, as well as vacation and sick leave.

KEY RESPONSIBILITIES
  • Efficiently manage incoming customer inquiries through phone and email communications
  • Proactively reach out to both current and prospective customers
  • Investigate and resolve customer issues and concerns
  • Utilize company resources to provide accurate pricing and delivery information
  • Simultaneously manage multiple customer accounts
  • Relay customer feedback to the management team for process improvements
  • Exhibit proper customer service practices
REQUIREMENTS
  • Proven ability to engage and assist customers effectively
  • Strong communication skills, both verbal and written
  • Ability to build and maintain long-lasting customer relationships
  • Demonstrated organizational skills and problem-solving abilities
  • Capable of working independently under pressure
  • High School Diploma or GED equivalent
  • Experience in customer service, sales, or related fields
EQUAL EMPLOYMENT OPPORTUNITY
Town & County Auto Body Collision Center is committed to being an Equal Opportunity Employer.

We strive to provide equitable employment opportunities to all candidates, regardless of race, color, religion, gender, age, sexual orientation, national origin, marital status, disability, veteran status, or any other legally protected status. Our dedication to equality is reflected in all aspects of employment, from recruitment to advancement and terms of service.