Service Operations Coordinator

2 weeks ago


Santa Rosa, California, United States Hansel Automotive Group Full time
Hansel Automotive Group Service Operations Coordinator

Hansel Automotive Group is in search of a committed Service Operations Coordinator to enhance our team.

Compensation Overview:
The Service Operations Coordinator position provides a competitive compensation structure with hourly wages ranging from $17.45 to $20.00.

Employee Benefits

  • Comprehensive Medical, Dental, and Vision Coverage
  • 401-K Retirement Savings Program
  • Employer Contributions to Retirement Plans
  • Flexible Spending Accounts
  • Employee Discounts on vehicles, services, and parts

Key Responsibilities

  • Greet customers warmly upon their arrival
  • Manage incoming calls on a multi-line phone system
  • Complete essential service documentation
  • Schedule service appointments and provide follow-up assistance
  • Oversee the service loaner vehicle fleet
  • Exemplify hospitality in all customer interactions
  • Thrive in a dynamic work environment

Required Qualifications

  • Previous experience in service or telephone roles within the automotive industry is preferred
  • Ability to handle multiple phone lines effectively
  • Capable of managing and defusing high-pressure situations
  • Must engage customers with enthusiasm and professionalism
  • Exhibit a high level of reliability and punctuality
  • Pass required drug and background screenings
  • Proficient in utilizing computerized tracking systems
  • Demonstrate a strong commitment to excellence and continuous improvement


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