Onsite Services Operations Manager

1 week ago


Santa Rosa, California, United States DeepNet Full time
Field Services Manager

The Field Services Manager at DeepNet plays a crucial role in overseeing and directing the team responsible for delivering onsite support services. This individual will be accountable for the team's performance, ensuring operational effectiveness, and facilitating the professional growth of team members. Reporting directly to the Chief of Staff, the Field Services Manager is essential for driving the success of the department.

This role presents an exciting opportunity for a proactive leader who excels in supporting technical teams and is eager to contribute to a mission-driven organization.

Key Responsibilities:

  • Lead and manage team members, ensuring their actions align with the company's core values and strategic goals.
  • Encourage the development of team members through constructive feedback and coaching.
  • Enhance operational efficiency and improve client satisfaction through effective process optimization and resource coordination.
  • Facilitate data-informed decision-making by monitoring and evaluating relevant performance metrics.

Essential Skills and Qualifications:

  • Experience with ticketing systems and scheduling applications.
  • Excellent communication and interpersonal abilities.
  • Operational mindset with a focus on creating streamlined workflows.
  • Strong attention to detail and capability to manage teams effectively.

Preferred Skills and Qualifications:

  • Familiarity with the serviced regions.
  • Background in IT administration and management.
  • Proven leadership and team management experience.
  • High emotional intelligence and ability to cultivate a positive workplace culture.

Physical Requirements:

  • Strong communication skills.
  • Ability to operate standard office equipment and handle physical tasks.
  • Valid driver's license and capability to drive a vehicle.

Equal Employment Opportunity: DeepNet is committed to fostering a diverse and inclusive workplace.

Benefits: DeepNet provides a comprehensive benefits package, which includes health, dental, and vision insurance, unlimited planned vacation, retirement savings plans, and additional perks.



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