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Service Coordinator

2 months ago

Santa Rosa, California, United States Hansel Automotive Group Full time
Hansel Automotive Group Service Coordinator

We are seeking a dedicated Service Coordinator to join our team at Hansel Automotive Group.

Job Summary:

The Service Coordinator will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Customer Interaction: Welcome customers warmly upon arrival, answer incoming calls, and provide follow-up support to ensure customer satisfaction.
  • Service Documentation: Complete necessary service documentation, including scheduling service appointments and maintaining accurate records.
  • Service Loaner Fleet: Assist in overseeing the service loaner fleet, ensuring it is properly maintained and available for customers.
  • Team Collaboration: Work closely with the service team to ensure efficient and effective service delivery.
  • Professionalism: Exemplify hospitality in all interactions, demonstrating the utmost professionalism at all times.

Requirements:

  • Experience: Prior experience in service or phone roles at a dealership is advantageous.
  • Skills: Proficiency in handling multiple phone lines, ability to manage and defuse high-stress situations, and excellent reliability and punctuality.
  • Education: High school diploma or equivalent required.
  • Certifications: Pass required drug and background screenings.

What We Offer:

  • Competitive Pay: A competitive pay scale with base hourly compensation ranging from $17.45 to $20.00.
  • Benefits: Comprehensive medical, dental, and vision plans, 401-K retirement savings plan, and employer contributions to 401-K.
  • Perks: Flexible spending plans, employee discounts on vehicles, service, and parts, and a dynamic work environment.