Customer Service Specialist

7 days ago


Los Angeles, California, United States ALO Yoga Full time
About the Role

The Sales Associate is a key member of our team at ALO Yoga, responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Impacts the business and store environment in a positive manner, aligning with store leadership and company goals.
  • Drive and exceed sales goals by leading Alo's initiatives, while optimizing productivity and efficiency.
  • Ensure engagement with customers and provide a friendly and easy to shop environment.
  • Continue to build the client relationship daily with our customers.
  • In partnership with the leadership team, analyze reports to strategize and deliver results, support achieving action plans focusing on deficient areas and highlight growth opportunities.
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • Knowledge of store goals, company communication, initiatives, new product launches, and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor.
  • Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details.
  • Leverages company tools, incentives, and strategies to support meeting store goals.
  • Resolve client needs quickly and effectively, ensuring customer satisfaction.
  • Educates guests and staff on our product, community, and culture.
  • Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership.
  • Assists in processing shipment and ensuring product flow, including but not limited to visual merchandising placement and daily replenishment excellence.
  • Ensure all front and back of house procedures are executed in accordance with the company Policy & Procedure.
  • Support other areas of the business, including Sales and Cashier, as needed.
Requirements
  • Preferred 1+ years prior work experience in a client-centric, sales environment.
  • Passion for customer service and delivering exceptional experiences.
  • High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
  • Self-motivated with a desire to achieve results and excel individually and as a team.
  • Fosters genuine connection through empathy, compassion, integrity, and building trusting relationships.
Work Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours.

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between hours.

All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).



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