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Healthcare Customer Service Specialist
2 months ago
SUMMARY:
As a Healthcare Customer Service Specialist at Watts Healthcare Corporation, your primary responsibility will be to manage various administrative tasks with precision. This includes responding to inquiries, coordinating appointments, and ensuring a seamless experience for patients. Your role will also involve collecting and validating patient information necessary for billing and reimbursement processes. Your approachable personality will foster a welcoming environment for all patients, positioning you as a key representative of the clinic.
RESPONSIBILITIES:
- Serve as the front desk liaison, welcoming patients and visitors.
- Confirm patient eligibility for medical services.
- Facilitate patient movement and communicate any delays effectively.
- Follow up with patients who have not visited the clinic.
- Assist in organizing transportation services for patients as needed.
- Manage phone communications and accurately document relevant information.
- Provide support to other departments during peak times or staff shortages.
- Carry out additional assigned tasks as required.
REQUIREMENTS:
- Knowledge of medical terminology and third-party payer processes.
- Proven track record in customer service and patient interaction.
- Excellent organizational, communication, and computer skills.
- Ability to solve problems and manage multiple tasks simultaneously.
- High school diploma or equivalent qualification.
- A minimum of one year of experience in medical front and back-office operations.
- Fluency in both English and Spanish is essential.
COVID-19 CONSIDERATIONS:
All patients must undergo COVID screening and wear masks. Staff members are required to be fully vaccinated.
SEIU 721 Position (Union)
Job Type: Full-time
Salary: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Preferred)
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
- Patient service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
