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Customer Service Specialist
2 months ago
Position Title: Customer Service Specialist
Company: Think Tell Junction
Employment Type: Full-Time (40 hours per week)
Compensation: $37,500 to $43,500 annually
About Our Company: At Think Tell Junction, we recognize the importance of effective communication in today’s dynamic environment. We are excited to invite you into a space where every interaction fosters connection and enriches the customer experience. Become part of a forward-thinking organization that prioritizes innovation, teamwork, and the essence of communication.
Role Summary: We are in search of a courteous and professional Customer Service Specialist to enhance our operations. In this capacity, you will serve as the initial contact for our clientele, addressing inquiries, supplying information, and resolving concerns promptly and effectively. Your contribution is vital in ensuring that each customer engagement is favorable and memorable.
Key Responsibilities:
- Handle incoming calls and respond to customer inquiries.
- Deliver precise information regarding our offerings.
- Address customer challenges and escalate intricate issues to the relevant department.
- Keep comprehensive and accurate records of customer interactions.
- Follow up with clients to confirm resolution of their concerns.
- Achieve or surpass performance metrics and customer satisfaction objectives.
- Stay informed about product knowledge and company developments.
- Work collaboratively with colleagues to refine processes and elevate the customer experience.
Required Qualifications:
- High school diploma or equivalent.
- Prior experience in a customer service or call center environment is advantageous.
- Exceptional communication skills, both oral and written.
- Strong analytical skills and attention to detail.
- Capability to thrive in a fast-paced setting and manage multiple responsibilities.
- Proficient in utilizing computer systems and software.
- A positive demeanor and a robust work ethic.
- Ability to maintain composure and professionalism under pressure.
Employee Benefits:
- Competitive salary ranging from $37,500 to $43,500 annually.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- A supportive and collaborative workplace culture.
- Comprehensive training program designed for your success.
At Think Tell Junction, we value creativity, innovation, and the impact of effective communication. We look forward to your contributions in connecting the world through meaningful interactions.
