Senior Technical Service Trainer
5 days ago
About the Role:
The Senior Technical Service Trainer is a key member of our team, responsible for providing specialized technical training expertise to ensure technical training mastery of US Field Service/Support trainers.
Key Responsibilities:
- Develop and implement strategic training plans to support Service Education commitments.
- Lead on-site instrument repair and upkeep process for CSO training instruments.
- Use project management skills to assess and optimize technical training outcomes in close consultation with ISD and management.
- Mentor less experienced trainers on classroom delivery and classroom management.
- Conduct periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
- Perform annual technical trainer mastery audits and provide management with results and recommendations.
- Work closely with upper management to offer recommendations for trainer development and/or remediation activities.
- Coordinate cross-training schedules for all Field Service Engineers and Technical Service trainers.
- Escalate problems to appropriate resource levels for an agreed solution.
Requirements:
- Bachelor's degree in Life Sciences, Medical Technology, Engineering, or related fields or equivalent experience in a laboratory environment or Field Service with 6-9 years of experience preferred.
- Knowledge of regulations and standards affecting IVDs and Biologics.
- In-depth product knowledge within specified range of Abbott diagnostic instruments.
- Familiarity with Field Service operations and procedures.
- Previous experience in a training delivery and/or training project management capacity strongly preferred.
About Abbott:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life.
Benefits:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
Join our team:
Abbott is an Equal Opportunity Employer, committed to employee diversity.
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