Senior Technical Service Trainer

4 weeks ago


Irving, Texas, United States Abbott Full time

About the Role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

As a Senior Technical Service Trainer, you will be responsible for providing specialized technical training expertise, training methodologies and resources to ensure technical training mastery of US Field Service/Support trainers.

Key Responsibilities

  • Work with training teams to determine strategic training plans and monitor tactics that will support commitments to Service Education.
  • Lead on-site instrument repair/upkeep process for CSO training instruments.
  • Use project management skills to continually assess and optimize technical training outcomes in close consultation with ISD and management.
  • Mentor less experienced trainers on classroom delivery, classroom
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Conduct periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
  • Perform annual technical trainer mastery audits and provide management with results and recommendations.
  • Work closely with upper management in offering recommendations for trainer development and/or remediation activities and provide coaching to trainers based upon agreed plans.
  • Coordinate cross training schedule for all Field Service Engineers, and Technical Service trainers.
  • Work with other functional areas to coordinate reviews of instrumentation rationalization, parts usage, and training rooms.
  • Escalate problems to appropriate resource levels for an agreed solution.
  • Act as a liaison between CSO and other internal organizations to funnel field concerns back to the program engineering groups.
  • Interface with external Abbott departments to obtain instruments and technical resources in support of technical employee training.
  • Provide backup for managers on non-supervisory tasks relevant to classroom training.
  • Provide SME input to support new-course development and course maintenance.
  • Deliver training in the event of a training scheduling need.

Requirements

  • Bachelor's degree in Life Sciences, Medical Technology, Engineering or related fields or equivalent experience in laboratory environment or Field Service with 6-9 years experience preferred.
  • Knowledge of regulations and standards affecting IVDs and Biologics.
  • In-depth product knowledge within specified range of Abbott diagnostic instruments.
  • Familiarity with Field Service operations and procedures.
  • Previous experience in a training delivery and/or training project
  • Travel 5%

Join Abbott

Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email.



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