Senior Technical Service Trainer
4 weeks ago
About the Role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
As a Senior Technical Service Trainer, you will be responsible for providing specialized technical training expertise, training methodologies and resources to ensure technical training mastery of US Field Service/Support trainers.
Key Responsibilities
- Work with training teams to determine strategic training plans and monitor tactics that will support commitments to Service Education.
- Lead on-site instrument repair/upkeep process for CSO training instruments.
- Use project management skills to continually assess and optimize technical training outcomes in close consultation with ISD and management.
- Mentor less experienced trainers on classroom delivery, classroom
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Conduct periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
- Perform annual technical trainer mastery audits and provide management with results and recommendations.
- Work closely with upper management in offering recommendations for trainer development and/or remediation activities and provide coaching to trainers based upon agreed plans.
- Coordinate cross training schedule for all Field Service Engineers, and Technical Service trainers.
- Work with other functional areas to coordinate reviews of instrumentation rationalization, parts usage, and training rooms.
- Escalate problems to appropriate resource levels for an agreed solution.
- Act as a liaison between CSO and other internal organizations to funnel field concerns back to the program engineering groups.
- Interface with external Abbott departments to obtain instruments and technical resources in support of technical employee training.
- Provide backup for managers on non-supervisory tasks relevant to classroom training.
- Provide SME input to support new-course development and course maintenance.
- Deliver training in the event of a training scheduling need.
Requirements
- Bachelor's degree in Life Sciences, Medical Technology, Engineering or related fields or equivalent experience in laboratory environment or Field Service with 6-9 years experience preferred.
- Knowledge of regulations and standards affecting IVDs and Biologics.
- In-depth product knowledge within specified range of Abbott diagnostic instruments.
- Familiarity with Field Service operations and procedures.
- Previous experience in a training delivery and/or training project
- Travel 5%
Join Abbott
Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email.
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