Senior Technical Service Trainer

1 day ago


Irving, Texas, United States Abbott Laboratories company Full time
About the Role

Abbott Laboratories is seeking a highly skilled Senior Technical Service Trainer to join our team. As a Senior Technical Service Trainer, you will be responsible for providing specialized technical training expertise to ensure technical training mastery of US Field Service/Support trainers.

You will work closely with training teams to determine strategic training plans and monitor tactics that will support commitments to Service on-site instrument repair/upkeep process for CSO training instruments.

Key Responsibilities:

  • Provides specialized technical training expertise, training methodologies, and resources to ensure technical training mastery of US Field Service/Support trainers.
  • Works with training teams to determine strategic training plans and monitor tactics that will support commitments to Service on-site instrument repair/upkeep process for CSO training instruments.
  • Uses project management skills to continually assess and optimize technical training outcomes in close consultation with ISD and management.
  • Mentors less experienced trainers on classroom delivery, classroom management, and technical training.
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Conducts periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
  • Performs annual technical trainer mastery audits and provides management with results and recommendations for trainer development and/or remediation activities.
  • Closely works with upper management in offering recommendations for trainer development and/or remediation activities and provides coaching to trainers based upon agreed plans.
  • Coordinates cross-training schedule for all Field Service Engineers, and Technical Service trainers.
  • Works with other functional areas to coordinate reviews of instrumentation rationalization, parts usage, and training rooms.
  • Escalates problems to appropriate resource levels for an agreed solution.
  • Acts as a liaison between CSO and other internal organizations to funnel field concerns back to the program engineering groups.
  • Interfaces with external Abbott departments to obtain instruments and technical resources in support of technical employee training.
  • Provides back-up for managers on non-supervisory tasks relevant to classroom training.
  • Provides SME input to support new-course development and course maintenance.
  • Delivers training in the event of a training scheduling need.

Requirements:

  • Bachelor's degree in Life Sciences, Medical Technology, Engineering, or related fields or equivalent experience in laboratory environment or Field Service with 6-9 years' experience preferred.
  • Knowledge of regulations and standards affecting IVDs and Biologics.
  • In-depth product knowledge within specified range of Abbott diagnostic instruments.
  • Familiarity with Field Service operations and procedures.

What We Offer:

  • Competitive salary range: $83,000.00 – $166,000.00.
  • Excellent benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Join our team and contribute to the success of Abbott Laboratories as a Senior Technical Service Trainer.



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