Senior Technical Service Trainer

4 weeks ago


Irving, Texas, United States Abbott Laboratories company Full time

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our Mission

We are committed to improving the health and well-being of people around the world. Our mission is to provide innovative solutions that make a meaningful difference in people's lives.

The Opportunity

We are seeking a highly skilled and experienced Technical Service Trainer to join our team. As a Technical Service Trainer, you will be responsible for providing specialized technical training expertise to ensure technical training mastery of US Field Service/Support trainers.

Key Responsibilities

  • Provides specialized technical training expertise, training methodologies and resources to ensure technical training mastery of US Field Service/Support trainers.
  • Work with training teams to determine strategic training plans and monitor tactics that will support commitments to Service Education.
  • Lead on-site instrument repair/upkeep process for CSO training instruments.
  • Uses project management skills to continually assess and optimize technical training outcomes in close consultation with ISD and management.
  • Mentors less experienced trainers on classroom delivery, classroom.
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Conducts periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
  • Performs annual technical trainer mastery audits and provides management with results and recommendations.
  • Works closely with upper management in offering recommendations for trainer development and/or remediation activities and provides coaching to trainers based upon agreed plans.
  • Coordinates cross training schedule for all Field Service Engineers, and Technical Service trainers.
  • Works with other functional areas to coordinate reviews of instrumentation rationalization, parts usage, and training rooms.
  • Escalates problems to appropriate resource levels for an agreed solution.
  • Act as a liaison between CSO and other internal organizations to funnel field concerns back to the program engineering groups.
  • Interfaces with external Abbott departments to obtain instruments and technical resources in support of technical employee training.
  • Provides back up for managers on non-supervisory tasks relevant to classroom training.
  • Provides SME input to support new-course development and course maintenance.
  • Delivers training in the event of a training scheduling need.

Requirements

  • Bachelors degree in Life Sciences, Medical Technology, Engineering or related fields or equivalent experience in laboratory environment or Field Service with 6-9 years experience preferred.
  • Knowledge of regulations and standards affective IVDs and Biologics.
  • In-depth product knowledge within specified range of Abbott diagnostic instruments.
  • Familiarity with Field Service operations and procedures.
  • Previous experience in a training delivery and/or training project

What We Offer

We offer a competitive salary and benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and more. We are an equal opportunity employer and welcome applications from diverse candidates.



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