**General Manager

3 days ago


Austin, Texas, United States Ace Hardware Home Services Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Handyman division in the Austin, TX metro area. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities
  • Business Development: Develop and execute strategies to drive revenue growth and profitability for the business.
  • Operations Management: Oversee the daily operations of Ace Handyman Services within the assigned territories, ensuring seamless delivery of services to customers.
  • Team Leadership: Hire, develop, and manage a team of local market craftsmen, providing guidance and support to ensure their success.
  • Customer Service: Ensure that top-level customer service is delivered at every job, exceeding customer expectations and building loyalty.
  • Marketing Partnerships: Partner with marketing teams to develop and execute effective marketing tactics to drive qualified leads to the business.
  • Commercial Development: Responsible for commercial business development and other outside sales activities, identifying new opportunities and driving growth.
  • Financial Management: Full responsibility for the financial performance of the business, including accurate and timely submission of weekly payroll and performance bonuses.
  • Process Improvement: Identify, create, and implement new processes and procedures to increase productivity and profitability.
Requirements
  • Leadership Experience: Ability to lead and develop all levels of the organization, including management positions.
  • Education: Bachelors Degree, or equivalent experience, in Operations Management, Business Administration, or related field.
  • Industry Experience: 7+ years construction management experience required, with a focus on operations and business development.
  • Management Experience: 3+ years managing an independent contractor model business in the construction industry.
  • Financial Acumen: Ability to display financial acumen and react to trends and seasonal changes.
  • Communication Skills: Excellent written and verbal communication and interpersonal skills.
  • Time Management: Ability to multitask and effectively manage time in a fast-paced environment.
  • Stress Management: Ability to handle stressful situations and work in a fast-paced environment.
Benefits
  • Competitive Compensation: $75K - $90K salary range.
  • Benefits Package: Comprehensive health coverage, 401(k) retirement savings plan with matching contributions, paid time off, and paid holidays.
  • Professional Development: Opportunities for career growth and development within the company.
  • Employee Assistance Program: Access to a robust employee assistance program for personal, legal, financial, and work-related support.


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