Manager of Client Services

1 week ago

Hialeah, Florida, United States Optum Full time
Job Overview

Join Optum, a leader in health care innovation and analytics. We are dedicated to reshaping the health care landscape through advanced technology and insightful analytics. Explore diverse career opportunities that contribute to our mission of enhancing health care delivery and improving community health outcomes.


The Manager of Field Services plays a crucial role in overseeing operations and ensuring exceptional customer service across designated facilities within a specific region. Reporting directly to the Director of Operations, this position leads a team of Healthcare Representatives, focusing on delivering top-tier service to assigned accounts. Collaboration with field leadership and cross-functional teams is essential to achieve our goals.


Key Responsibilities:

  • Operational Leadership:
    • Directs a team of Healthcare Representatives to provide high-quality, client-centered services, leveraging knowledge of relevant program requirements to maintain and update applicant information efficiently.
    • Ensures timely submission and resolution of claims, maintaining accurate documentation of claim statuses in the system.
    • Reviews inventory reports, taking necessary actions and providing constructive feedback to team members.
  • Reporting and Analysis:
    • Generates insights based on reporting metrics for the assigned territory.
    • Ensures adequate coverage within the designated area.
    • Maintains effective communication with government agencies regarding claim statuses.
    • Manages customer relationships in alignment with company policies and regulatory standards.
  • Team Development:
    • Encourages teamwork by fostering collaboration among team members and leading by example.
    • Supports organizational change by promoting innovation and improvements to enhance effectiveness.
    • Sets clear performance goals, tracks progress, and addresses any performance-related issues promptly.
    • Facilitates effective communication to keep all relevant parties informed.
    • Invests in team development by delegating responsibilities and providing coaching to enhance skills and capabilities.
    • Collaborates with Talent Acquisition to identify and recruit top talent as staffing needs arise.
    • Builds and nurtures relationships with internal and external partners to facilitate information sharing and support.


Work Environment: This position requires onsite presence with potential travel to various facilities as necessary.


We recognize and reward performance in a challenging environment that provides clear guidance for success and opportunities for professional growth.

Qualifications:

  • Minimum of 3 years of experience in Medicaid, disability, Social Security, or healthcare.
  • Experience in a clinical or hospital setting.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable using tablets.
  • Access to reliable transportation.


Preferred Qualifications:

  • At least 2 years of experience as a Patient Advocate or Healthcare Representative.
  • Experience in people management.
  • Comprehensive understanding of SSA/SSI disability and other federal assistance programs.
  • Basic knowledge of budgeting and financial principles.
  • Strong communication skills across diverse audiences.
  • Demonstrated excellence in customer service.
  • Ability to make sound decisions and exercise judgment in various situations.
  • Proven organizational skills and follow-up capabilities.
  • Ability to work collaboratively within a team environment.


At Optum, we are committed to fostering a diverse and inclusive workplace. We believe that everyone deserves the opportunity to lead a healthier life, and we strive to eliminate barriers to health care access for all individuals.

Optum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


Optum maintains a drug-free workplace. Candidates may be required to pass a drug test prior to employment.

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