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Bilingual Service Account Manager

2 months ago

Hialeah, Florida, United States UnitedHealthcare Full time
Position Overview

At UnitedHealthcare, we recognize the importance of effective communication in healthcare. Our goal is to ensure that our clients receive comprehensive support in their preferred language. As a Bilingual Service Account Manager, you will play a crucial role in facilitating this communication, particularly for our clients in the education sector.

Role Purpose: The primary objective of this position is to enhance customer satisfaction by addressing inquiries and resolving issues efficiently. You will act as a vital link between our clients and the UnitedHealthcare team, ensuring that all concerns are addressed promptly and accurately.

Key Responsibilities:

  • Deliver exceptional service aligned with UnitedHealthcare's core values: Compassion, Integrity, Relationships, Innovation, and Performance.
  • Serve as the primary contact for clients, managing escalated issues and providing timely resolutions.
  • Quickly assess and identify customer needs, resolving issues in real-time.
  • Utilize defined processes and expertise to address operational challenges effectively.
  • Investigate customer service inquiries and communicate findings to clients.
  • Resolve claims and eligibility issues promptly, ensuring a seamless experience for members.
  • Provide constructive feedback to enhance team performance and service delivery.
  • Support members, customers, and providers with expert guidance and assistance.
  • Establish rapport with clients through courteous and professional communication.
  • Demonstrate patience and empathy when interacting with clients, especially in challenging situations.
  • Maintain proficiency in technical applications and comply with established policies and procedures.
  • Proactively identify customer needs and develop innovative solutions.
  • Organize and prioritize tasks to meet performance objectives effectively.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 3 years of experience in customer service, preferably in healthcare or insurance.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Fluent in both English and Spanish.
  • Ability to work flexible hours as required by business needs.

Preferred Qualifications:

  • Understanding of claims processing and eligibility verification.
  • Experience with healthcare systems and software.

At UnitedHealthcare, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse workforce enhances our ability to serve our clients effectively and equitably.