Bilingual Service Account Manager
2 weeks ago
At UnitedHealthcare, we recognize the importance of effective communication in healthcare. As a Bilingual Service Account Manager, you will play a crucial role in ensuring our clients receive the support they need in their preferred language. Your fluency in both English and Spanish will enable you to bridge communication gaps and enhance customer satisfaction.
Key Responsibilities:
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Utilize your expertise to identify and troubleshoot problems, ensuring a seamless experience for our members.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Educate clients on their benefits and services, ensuring they have a clear understanding of their options.
- Maintain accurate records of client interactions and resolutions to improve service delivery.
- Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all communications.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 3 years experience in customer service, preferably in the healthcare or insurance sector.
- Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
- Strong understanding of medical or dental terminology.
- Bilingual proficiency in English and Spanish is essential.
Preferred Skills:
- Familiarity with claims processing and eligibility verification.
- Experience with healthcare management systems.
- Ability to work collaboratively in a team-oriented environment.
At UnitedHealthcare, we are committed to fostering a diverse and inclusive workplace. We believe that our differences enhance our ability to serve our clients and communities effectively.
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