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Field Services Operations Manager

2 months ago

Hialeah, Florida, United States Optum Full time
Job Overview

Join Optum, a leader in healthcare innovation and analytics. We are dedicated to reshaping the healthcare landscape through advanced technology and insightful data analysis. Explore a range of career opportunities that contribute to meaningful change in healthcare delivery, enhancing the well-being of communities and individuals alike. Embrace the essence of: Caring. Connecting. Growing together.


The Field Services Operations Manager plays a crucial role in overseeing operational functions and ensuring exceptional customer service across designated facilities within a specific region. Reporting directly to the Director of Operations, this position leads a team of Healthcare Representatives, striving to provide unparalleled service to assigned clients. Collaboration with field leadership and cross-functional teams is essential to success in this role.


Key Responsibilities:

  • Operational Management
    • Directs a team of Healthcare Representatives to deliver client-centered services, leveraging knowledge of regulatory requirements to maintain and update applicant information efficiently.
    • Ensures timely submission and resolution of claims, with accurate documentation of claim status in the system.
    • Reviews inventory reports and implements necessary actions while providing constructive feedback to team members.
  • Reporting and Analysis
    • Provides insights and recommendations based on performance metrics for the assigned territory.
    • Maintains effective communication with government agencies regarding claims status.
    • Manages customer relationships in alignment with company policies and regulatory standards.
  • Team Development
    • Encourages teamwork and collaboration among team members, setting a positive example.
    • Supports organizational change by promoting innovation and improvements to enhance effectiveness.
    • Sets clear performance goals, monitors progress, and addresses any performance-related issues promptly.
    • Facilitates effective communication within the team to ensure everyone is informed.
    • Invests in team development by delegating responsibilities and providing coaching to enhance skills.
    • Collaborates with Talent Acquisition to identify and recruit top talent as staffing needs arise.
    • Builds and nurtures relationships within and outside the organization to foster support and information sharing.


Work Environment: This position requires onsite presence with potential travel to various facilities as necessary.


At Optum, you will be recognized for your contributions in a dynamic environment that offers clear guidance for success and opportunities for professional growth.

Qualifications:

  • Minimum of 3 years of experience in Medicaid, disability, Social Security, or healthcare.
  • Experience in a clinical or hospital setting with direct patient interaction.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable using tablets.
  • Access to reliable transportation.


Preferred Qualifications:

  • At least 2 years of experience as a Patient Advocate or Healthcare Representative.
  • Experience in managing teams.
  • Comprehensive understanding of SSA/SSI disability and other federal assistance programs.
  • Basic knowledge of budgeting and financial principles.
  • Strong communication skills across diverse audiences.
  • Exceptional customer service abilities.
  • Proven decision-making skills in various situations.
  • Excellent organizational and follow-up skills.
  • Ability to work effectively within a team environment.


Optum is committed to fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum maintains a drug-free workplace. Candidates must pass a drug test prior to employment.