Client Support Specialist
1 week ago
Chivari LLC is a distinguished provider of high-quality products tailored for event venues, resorts, and country clubs around the world. Our extensive customer network spans various regions, and we pride ourselves on delivering superior products, outstanding customer support, and competitive pricing.
As a Client Support Specialist at Chivari, you will serve as the primary representative of our brand, ensuring that every customer interaction is positive, informative, and effectively addresses any inquiries or concerns. Your role is crucial in fostering customer satisfaction and loyalty through exceptional service and assistance.
Key Responsibilities- Promptly and professionally respond to customer inquiries through multiple communication channels.
- Resolve customer complaints, issues, and concerns to ensure satisfactory outcomes.
- Develop a comprehensive understanding of Chivari's products and services to provide accurate assistance to customers.
- Assist customers with order placements, tracking, and necessary adjustments.
- Maintain detailed records of customer interactions for future reference.
- Gather customer feedback to improve products, services, and overall customer experience.
- Collaborate with various teams to meet customer needs and enhance operational processes.
- Ensure compliance with company policies and service standards.
- High school diploma or GED equivalent.
- Fluency in both English and Spanish.
- Proficient in computer and customer management software.
- Excellent verbal communication and phone skills.
- Ability to actively listen and perform well under pressure.
- Strong organizational and time management abilities.
If you meet the qualifications and possess the skills outlined above, we encourage you to consider this opportunity to contribute to exceptional customer experiences at Chivari LLC.
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