Client Relations Supervisor

2 weeks ago


Hialeah, Florida, United States Chivari Llc Full time
Client Relations Supervisor Job Description

Chivari is seeking a skilled Client Relations Supervisor to oversee our customer support division. The successful candidate will be committed to delivering outstanding customer service, possess excellent communication abilities, and exhibit strong leadership qualities.

Key Responsibilities:

  • Manage and mentor customer service agents to guarantee prompt and effective support to clients.
  • Address escalated client inquiries and concerns, ensuring issues are resolved swiftly and satisfactorily.
  • Develop and implement training initiatives to improve the capabilities of customer service personnel.
  • Evaluate team performance metrics and devise strategies for enhancement.
  • Identify opportunities for process improvements and execute solutions to boost operational efficiency.
  • Work collaboratively with other departments to ensure alignment with client needs.
  • Conduct quality assurance evaluations to maintain consistency in client interactions.
  • Generate reports on customer service performance for review by management.

Qualifications:

  • Bachelor's degree in business management or a related discipline.
  • Previous experience in a customer service supervisory role.
  • Strong leadership and interpersonal capabilities.
  • Exceptional communication skills.
  • Analytical mindset with proficiency in customer service technology.
  • Ability to excel in a dynamic environment and adjust to shifting priorities.

Chivari's Mission Statement:

Chivari is dedicated to delivering exceptional products and services at competitive prices, surpassing client expectations. We uphold high ethical standards and provide a diverse and fulfilling work atmosphere.



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