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Client Support Specialist

2 months ago

Hialeah, Florida, United States Mosaic Companies, LLC Full time
Job Overview

Mosaic Companies, LLC is in search of a Customer Service Representative who will play a pivotal role in enhancing customer satisfaction. This position is dedicated to assisting clients by delivering valuable information, addressing inquiries, and resolving issues promptly. The representative will serve as a key resource for customers seeking insights into our products and services.

Key Responsibilities:

  • Deliver exceptional service to both internal and external clients by understanding their needs and surpassing their expectations.
  • Establish and nurture sustainable relationships built on trust through open and effective communication.
  • Support management in fostering a culture of outstanding customer service across the organization.
  • Professionally manage inquiries from clients through various communication channels.
  • Conduct daily assessments of purchase orders and sales order statuses.
  • Collaborate with the Supply Chain team to achieve or exceed key performance indicators related to order fulfillment and timely delivery.
  • Address complaints by providing suitable solutions and alternatives within specified timeframes, ensuring follow-up for resolution.
  • Work closely with warehouse management and development teams to ensure timely and professional completion of requests.
  • Process and monitor customer purchase orders and return authorizations.
  • Assist the Customer Service Manager in maintaining accurate records of sales orders, product returns, and customer interactions in line with company policies.
  • Engage in discussions regarding potential enhancements to customer service practices.
  • Proactively seek knowledge about products and services, embracing additional responsibilities and opportunities for growth.
  • Adhere to established communication protocols and perform other related duties as assigned by management.

Qualifications:

  • Associate's degree or equivalent experience from a two-year college or technical institution, or a combination of education and relevant experience.
  • A minimum of two years of experience in customer service or call center environments.
  • Proficient in Microsoft Office applications including Outlook, Excel, and Word.
  • Familiarity with ERP systems is advantageous but not essential.
  • Excellent verbal and written communication skills in English are required.
  • Proficiency in Spanish is a plus.

Core Competencies:

  • Integrity: Treats individuals with respect and upholds commitments.
  • Flexibility: Adapts to changes in the work environment and manages competing demands.
  • Punctuality: Consistently arrives on time and ensures responsibilities are covered during absences.
  • Business Insight: Understands the implications of decisions on business outcomes.
  • Reliability: Follows instructions and takes responsibility for actions.
  • Interpersonal Skills: Listens actively and maintains confidentiality.
  • Decision-Making: Demonstrates sound judgment and timely decision-making.
  • Leadership: Inspires and motivates others to achieve their best.
  • Motivation: Sets challenging goals and demonstrates persistence.
  • Problem-Solving: Identifies issues and develops effective solutions.
  • Professionalism: Approaches situations tactfully and maintains composure under pressure.
  • Team Collaboration: Works effectively within a team and values the contributions of others.

About Mosaic Companies, LLC:

Founded in 2019, Mosaic Companies, LLC is a strategic alliance focused on delivering excellence in the specialty wall, mosaic, and slab sectors. We empower our portfolio of companies with extensive resources to ensure their success and growth. Our commitment is to quality, innovation, and unparalleled customer service.

Mosaic Companies, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status, disability, or protected veteran status.