Vice President of Human Resources – BPO Operations

4 weeks ago

Bethesda, Maryland, United States Sodexo Full time

Job Summary

The Vice President of Human Resources for Business Process Outsourcing (BPO) will lead HR operations across multiple global sites, focusing on optimizing HR processes and systems to drive operational efficiency and support business objectives.

Key Responsibilities

  • Develop and implement HR strategies aligned with the business goals of the global BPO operations, ensuring consistency across all regions.
  • Provide leadership and strategic guidance to HR teams across multiple global sites, ensuring that HR practices support the broader organizational objectives.
  • Collaborate closely with the executive team and other business leaders to align HR initiatives with company-wide strategies, with a focus on workforce optimization and process standardization.
  • Lead the standardization and optimization of HR operations across global sites, ensuring efficient, scalable, and technology-driven processes.
  • Drive the implementation and continuous improvement of HR technologies, including HRIS, payroll systems, and employee self-service platforms, ensuring seamless integration across all sites.
  • Establish and oversee shared service centers or centralized HR functions to streamline HR service delivery, reduce operational costs, and improve response times across global locations.
  • Ensure consistency in HR processes such as onboarding, offboarding, payroll, benefits administration, time management, and compliance tracking, while allowing for regional variations in legal requirements.
  • Partner with technology and integration teams to leverage data analytics in HR processes, enabling predictive analytics for workforce planning, turnover analysis, and performance management.
  • Build a culture of continuous improvement in HR operations, using metrics to measure efficiency and identify areas for enhancement.
  • Ensure that all HR systems and processes are compliant with both global and local regulatory requirements, minimizing risks while maximizing operational efficiency.
  • Lead global HR initiatives aimed at digitizing HR functions, automating routine tasks, and ensuring the adoption of innovative tools that enhance the employee experience across all regions.
  • Foster collaboration between regional HR teams and shared services, ensuring a cohesive and integrated approach to HR service delivery worldwide.
  • Evaluate and refine employee lifecycle management processes, ensuring they are efficient and consistent across locations, with a focus on providing a high-quality employee experience.
  • Serve as a strategic advisor to senior leadership on matters related to global HR operations, offering insights on how to enhance HR services and optimize workforce management.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
  • 15+ years of progressive HR experience, with at least 5 years in a senior leadership role within a Global BPO or Shared Service Center.
  • Proven experience managing HR operations across multiple global sites.
  • Strong expertise in implementing and optimizing HR technologies, shared services, and global HR processes.
  • Demonstrated ability to lead HR process improvement initiatives and implement scalable solutions.
  • Excellent leadership, communication, and collaboration skills.
  • Strategic thinker with a focus on operational excellence and HR service delivery optimization.
  • Ability to travel internationally as needed.

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