Human Resources Operations Manager

3 weeks ago


Bethesda, Maryland, United States Xometry Full time

Job Summary: We are seeking a highly skilled Human Resources Operations Manager to join our team at Xometry. The successful candidate will play a critical role in ensuring the smooth and efficient operation of our People Operations department.

Key Responsibilities:

  • Oversee data related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding.
  • Develop and implement processes to ensure a seamless and positive employee experience throughout the employee tenure at Xometry.
  • Manage employee records and data privacy compliance.
  • Oversee the HR Help Desk, providing timely and accurate support to employees on a variety of HR-related matters.
  • Train and manage HR Help Desk staff to ensure they have the knowledge and skills to effectively assist employees.
  • Provide reporting around important Help Desk metrics, including SLAs, first response resolution, etc.
  • Manage and optimize HR systems and technology, including HRIS, ATS, and performance management tools.
  • Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden.
  • Analyze HR data to identify trends and insights that can be used to improve HR practices and policies.
  • Develop and maintain key HR metrics and reports.
  • Ensure compliance with all applicable employment laws and regulations.
  • Stay up-to-date on changes in employment law and regulations and implement necessary updates to HR policies and procedures.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5+ years of experience in HR Operations, with at least 3 years in a supervisory role.
  • Strong knowledge of employment law and regulations.
  • Experience with HRIS systems and technology (experience with ADP Workforce Now is preferred).
  • Excellent organizational and time management skills with the ability to work independently and as part of a team.
  • Experience in a high-growth technology company.
  • Certification in Human Resources Management (SHRM-CP, PHR).
  • Experience with data analytics and reporting tools.


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