Front Desk Representative

4 weeks ago


Morgan Hill, California, United States Courtyard Morgan Hill Full time
Job Title: Front Desk Agent

At Courtyard Morgan Hill, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel policies, rates, and promotions, and communicate this information to guests.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Perform administrative tasks, such as data entry and report preparation.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role is highly desirable.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Basic computer skills and proficiency in hotel software systems.
What We Offer:

As a Front Desk Agent at Courtyard Morgan Hill, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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