Weekend Front Desk Representative

4 weeks ago


Beacon Hill, United States Charlesgate Property Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Weekend Front Desk Agent to join our team at Charlesgate Property Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience from check-in to check-out.

Key Responsibilities
  • Greet and welcome guests in a warm and friendly manner
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel facilities, services, and local attractions
  • Assist guests with inquiries, requests, and complaints promptly and professionally
  • Handle guest reservations, including booking, cancellations, and modifications
  • Maintain guest records and ensure accuracy of all guest information
  • Process payments and handle cash transactions accurately
  • Answer phone calls and direct them to the appropriate department or staff member
  • Assist with administrative tasks such as filing, data entry, and correspondence
Requirements
  • At least 2 years of property management residential or hotel front desk concierge experience
  • Associates College Degree
  • Excellent communication skills with fluency in English
  • Strong interpersonal skills with the ability to build rapport with guests
  • Exceptional phone etiquette and professional demeanor
  • Strong problem-solving abilities to handle guest issues effectively
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Proficient in computer systems, including reservation software and Microsoft Office Suite
  • Flexibility to work various shifts including evenings, weekends, and holidays
About Charlesgate Property Management

Charlesgate Property Management is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate. We are committed to delivering exceptional service to our clients and guests, and we are seeking a talented and dedicated individual to join our team.

We are an employee-first organization that believes in providing a positive and supportive work environment for our team members. Our office culture and work environment are second to none, and we offer a range of benefits and opportunities for growth and development.


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