Front Desk Representative
5 days ago
Job Description
This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
Responsibilities
- Process guest registrations, including the computation and collection of payment.
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Maintain room status inventory.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Conduct night audit as assigned.
- Function as the manager of the hotel during periods the General Manager, Assistant General Manager and Front Desk Supervisor are not on property.
- Respond to guest needs, special requests, and complaints as needed.
- Smile, acknowledge, and greet guests at front desk and other public areas.
- Teamwork
- Be available to work a flexible schedule.
- Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties.
- Maintain Safety and Security by observing, engaging and involving appropriate agencies when necessary
- Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations.
- Report and store lost-and-found items in accordance with hotel procedures.
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