Front Desk Representative

1 week ago


Morgan Hill, California, United States Courtyard Morgan Hill Full time
Job Title: Front Desk Agent

Location: Courtyard Morgan Hill, 18610 Madrone Parkway, Morgan Hill, CA 95037

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Morgan Hill. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.

Responsibilities:

  • Provide warm and welcoming service to guests, ensuring a positive first impression.
  • Process check-ins and check-outs efficiently, handling room assignments, key cards, and other guest requests.
  • Respond to guest inquiries, resolving issues promptly and professionally.
  • Upsell hotel services, such as room upgrades, packages, and amenities.
  • Maintain accurate records, including guest information, room assignments, and billing.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services to provide informed and accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

Courtyard Morgan Hill offers a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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