Hotel Front Desk Agent
2 days ago
We are seeking a highly skilled and enthusiastic Hotel Front Desk Representative to join our team at Comfort Inn & Suites Cedar Hill. As a key member of our guest services team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.
Responsibilities:- Manage guest check-ins and check-outs, ensuring accurate and efficient processing of room assignments and key distributions.
- Handle customer complaints and concerns in a professional and courteous manner, providing solutions and alternatives when necessary.
- Work closely with the housekeeping team to ensure rooms are ready for new guests, and maintain a clean and organized front desk area.
- Process guest payments, handle room bookings, and respond to inquiries about hotel amenities, rates, and services.
- Perform regular bookkeeping duties, ensuring accurate and up-to-date guest information and room assignments.
- 1+ year of experience in a hotel or hospitality setting, preferably in a front desk or guest services role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
- High school diploma or equivalent required, with a focus on customer service, hospitality, or a related field.
- Proficiency in Microsoft Office and reservation management systems, with the ability to learn new software and systems quickly.
At Comfort Inn & Suites Cedar Hill, we pride ourselves on providing a warm and welcoming environment for our guests. Our team is dedicated to delivering exceptional customer service, and we are committed to making our guests feel at home. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Hotel Front Desk Agent
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Hotel Front Desk Agent
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