Bilingual Customer Service Representative
3 days ago
Job Summary:
The Chicago Transit Authority is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and in-person
- Provide accurate and timely information to customers regarding CTA services, fares, and policies
- Develop and maintain knowledge of CTA policies, procedures, and services
- Work effectively in a fast-paced call center environment, meeting productivity and quality standards
- Collaborate with colleagues to achieve team goals and objectives
Requirements:
- Bilingual in Spanish and English (written and verbal)
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of customer service experience in a call center or similar environment
- Excellent communication and problem-solving skills
- Ability to work in a team environment and adapt to changing priorities
Working Conditions:
- Work in a fast-paced call center environment
- May be required to work varying shifts, including evenings and weekends
- Must be able to maintain confidentiality and handle sensitive customer information
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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