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Customer Service Representative

2 months ago

Chicago, Illinois, United States Elvia Solis - State Farm Agent Full time
Job Description

Elvia Solis - State Farm Agent is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies.

Key Responsibilities:
  • Customer Support: Deliver exceptional customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options.
  • Policy Management: Assist clients with policy changes, updates, and claims processing. Handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
  • Problem-Solving: Analyze complex customer situations and find effective solutions to address their unique requirements. Utilize strong problem-solving skills, combined with a customer-centric approach, to resolve customer concerns and provide optimal solutions.
  • Collaboration: Work closely with our team and other professionals in a supportive and collaborative work environment. Contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.
Requirements:
  • Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
  • Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
  • Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
  • Previous experience in customer service, insurance, or a related field is preferred.
  • Bilingual Spanish
About Elvia Solis - State Farm Agent:

We are a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, we have been a trusted name for millions of customers across the United States.

Benefits:
  • Growth potential/Opportunity for advancement within our office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience

Flexible work from home options available.