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Bilingual Insurance Customer Service Specialist
2 months ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Tania Ramirez - State Farm Agent. As a key member of our team, you will play a crucial role in providing exceptional service to our diverse client base.
Key Responsibilities- Insurance Policy Support: Assist clients with inquiries related to insurance policies, coverage details, and claims processes.
- Customer Service: Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
- Language Support: Translate documents and correspondence between English and Spanish to ensure seamless communication with clients.
- Team Collaboration: Work closely with team members to ensure accurate and timely resolution of customer issues.
- Insurance Education: Educate clients on insurance products and help them make informed decisions.
- Language Skills: Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages.
- Customer Service Experience: Previous customer service experience in the insurance industry is a plus.
- Organizational Skills: Strong organizational and multitasking abilities to manage multiple client interactions and tasks.
- Empathy and Patience: Empathetic and patient, with a commitment to resolving customer concerns in a timely and professional manner.
- Insurance Knowledge: Familiarity with insurance terminology and policies.
We offer a competitive compensation package, including a base salary and opportunities for professional development. Our comprehensive benefits package includes hiring bonus or licensing reimbursements, and language-related incentives.
