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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at William Everett, a leading provider of parking management services. As a key member of our delivery team, you will be responsible for providing exceptional customer service and resolving issues related to our parking management program.
Key Responsibilities:
- Provide high-quality customer service to clients over the phone, responding to inquiries and resolving issues in a timely and professional manner.
- Utilize strong communication and problem-solving skills to resolve disputes and concerns in a fair and efficient manner.
- Work collaboratively with our team to ensure seamless delivery of our parking management services.
- Develop and maintain a thorough understanding of our parking management program, including policies and procedures.
- Stay up-to-date on industry trends and best practices in customer service and parking management.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- At least 2 years of experience in customer service or a related field.
- Fluent in English and Spanish, with excellent verbal and written communication skills.
- Intermediate computer skills, including proficiency in Microsoft Office and other software applications.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Authorized to work in the US for any employer.