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Bilingual Customer Service Agent
2 months ago
Position: Bilingual Call Center Representative
Compensation: $16.00/hour
This is a remote opportunity. Candidates must have the necessary equipment to work from home.
Qualifications:Education:
High School Diploma, GED, or equivalent certification is required.
Language Proficiency:
Fluency in both English and Spanish (reading, writing, and speaking) is essential.
Skills and Experience:- 0-2 years of experience in a call center or related customer service role is preferred.
- Proficient in computer usage, with the ability to meet strict production deadlines.
- Strong organizational, interpersonal, written, and verbal communication skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Capable of managing multiple complex tasks simultaneously, both independently and as part of a team.
- Handle incoming calls and written inquiries within designated timeframes.
- Provide assistance to customers in a professional and courteous manner.
- Ensure timely processing of priority referrals.
- Document customer inquiries and resolutions accurately in the appropriate systems.
- Redirect case-specific inquiries to the relevant staff or department as needed.
- Generate and send necessary forms and documents to customers.
- Complete required documentation and data entry tasks accurately.
- Adhere to quality and compliance standards as per contractual obligations.
- Regularly update supervisors on case status and production challenges.
- Maintain strict confidentiality and security of customer information.
- Meet all performance standards established for this role.
- Perform additional duties as assigned by management.
- Be available and engaged online during scheduled working hours.
- Must be able to lift at least 30 lbs.
- Ability to sit or stand for extended periods (approximately 75% of the time).
- Ensure a safe and secure work environment for handling confidential customer information.
- Regularly operate a computer and other office equipment.
- Work primarily indoors in a private and secure space.
AltaStaff is committed to providing equal employment opportunities to all qualified applicants without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable laws.
