Bilingual Insurance Customer Service Representative

4 days ago


Chicago, Illinois, United States Brent Becker - State Farm Agency Full time
Job Overview

Brent Becker - State Farm Agency is seeking a highly motivated and customer-focused professional to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports, ensuring timely and thorough activity reports are provided to the agent.
Requirements
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse groups.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to learn and adapt to new systems and technologies, with a strong focus on customer service.
  • Proven problem-solving skills, with the ability to think critically and make sound decisions.
  • Bilingual - Spanish required, with excellent written and verbal communication skills.
  • Property & Casualty license (must be able to obtain), with a strong desire to learn and grow in the insurance industry.
What We Offer
  • Competitive base pay and production bonus structure.
  • Paid time off and vacation days, with opportunities for growth and advancement.
  • Simple IRA retirement plan, with a focus on employee well-being and development.
  • A dynamic and supportive work environment, with a team-oriented approach to customer service.


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