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Customer Service Representative

2 months ago

Chicago, Illinois, United States Mark Yun State Farm Insurance Company Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - State Farm Agent Team Member (Bilingual Chinese). As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and helping to drive business growth through value-based conversations and remarkable customer experiences.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Work collaboratively with the agent team to achieve business goals and objectives.
  • Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.

Requirements:

  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proven customer service skills, with a focus on providing exceptional service and building customer loyalty.
  • Bilingual - Spanish required.
  • Property & Casualty license (must be able to obtain).

What We Offer:

  • Hourly pay plus bonus.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience and growth opportunities within the company.

About Us:

Mark Yun State Farm Insurance Company is a leading provider of insurance and financial services. We are committed to providing exceptional service to our customers and building strong relationships with our community.