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Regional Director of Operations

2 months ago

San Antonio, Texas, United States Tru Fit Athletic Full time
About the Role

We are seeking a highly skilled and experienced Regional Director of Operations to join our team at TruFit Athletic Clubs. As a key member of our leadership team, you will play a critical role in driving operational excellence and efficiency across our region.

Key Responsibilities
  • Operational Efficiency: Evaluate operational processes, identify gaps, and implement consistent processes to ensure our clubs maintain high standards of service delivery, including facilities and equipment repairs, technology and systems, reporting, compliance, safety, member services, club cleanliness, kids club operations, employee relations, hiring, staffing, scheduling tools, member services, and communication.
  • Maintain Regional Operations Budget: Ensure each club meets or exceeds financial targets by maintaining regional operations budget and expenses for inventory, facilities and services.
  • Establish and Measure KPIs: Establish and measure key performance indicators (KPIs) for measures of success.
  • Communications: Establish protocol for providing timely and consistent communications across all clubs.
  • Inventory and Supply Management: Implement and manage operational processes that drive efficiency and improve the member experience, including inventory and supply management procedures consistent to company standards.
  • Employee Administration: Create and manage employee administration functions, including compliance, meal and rest breaks, scheduling, payroll, and documentation.
  • Vendor Management: Manage vendor relationships.
Support and Collaboration
  • Subject Matter Expert: Serve as the subject matter expert for operational processes.
  • Support and Guidance: Work side by side with district and club level team members to provide support and guidance on daily operations, team development, and problem-solving.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing, finance, and human resources, to ensure alignment with company goals and initiatives.
  • Performance Review: Participate in meetings with District Managers to review performance, address challenges, and share operational initiatives.
Operational Excellence and Delivery
  • Member Retention: Establish standards, initiatives, and KPIs to increase member retention and satisfaction.
  • Member Inquiries and Concerns: Establish consistent processes and monitor actions related to responding to member inquiries and concerns, monitor, track, and respond to concerns.
  • Data Analysis: Analyze data for trends and create proactive solutions to reduce concerns.
  • Member Incident and Injury Reporting: Manage member incident and injury reporting and processes.
Team Member Retention and Culture
  • Employee Retention and Engagement: Create and execute initiatives to increase employee retention and engagement.
  • Onboarding and Training: Partner with Human Resources to create and deliver effective onboarding and new hire training.
  • Performance Management: Guide District Managers and club leaders through managing performance and employee relations.
  • Staffing Levels: Ensure clubs have the tools and resources to maintain staffing levels.
  • Succession Planning: Lead succession planning to develop next level leaders.
  • Culture Alignment: Promote a culture that is aligned with our values and policies.
Requirements
  • Minimum 4 Years of Experience: Min. 4 years of experience with direct oversight of service and operations teams in a multi-unit organization, ideally in fitness or hospitality industries.
  • Member Retention Experience: Min. 2 years of experience overseeing member or customer retention initiatives.
  • Budget Management: Demonstrated success and extensive experience managing budgets and P&L's.
  • Operational Success: Proven track record of driving operational success through developing high-performing front-line employees and succession planning.
  • Analytical Skills: Strong analytical skills and ability to interpret data to make informed decisions.
  • Vendor Management Experience: Vendor management experience with external vendors relationship management preferred.
  • Communication and Leadership Skills: Excellent communication, leadership, and interpersonal skills.
  • Reliable Transportation: Reliable transportation and ability to travel frequently to clubs within the region.